The Well-Tempered Ear

Classical music: Here’s how to apply Madison Symphony Orchestra cancellation refunds to a subscription ticket for next season. Plus, the Oakwood Chamber Players cancel two concerts in May | April 17, 2020

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ALERT: In accordance with the state’s Stay at Home order, concerts by the Oakwood Chamber Players (below) that were scheduled for Saturday night, May 16, and Sunday afternoon, May 17, at Oakwood Village University Woods, on the far west side, have been CANCELED.

By Jacob Stockinger

Now that the Madison Symphony Orchestra (below in a photo by Peter Rodgers) has canceled the rest of its current season, The Ear and others have wondered how to apply refunds to a subscription ticket for the MSO’s 2020-21 season, with the theme of “Ode to Joy: Beethoven and Beyond.” (See the YouTube promotional video at the bottom.)

The MSO recently announced cancellations because of the COVID-19 pandemic and closing of the Overture Center with detailed descriptions of how you could donate the tickets to benefit musicians or exchange them for vouchers to one concert in the next season.

Here is a link: https://welltempered.wordpress.com/2020/04/13/classical-music-the-madison-symphony-orchestra-cancels-concerts-and-events-through-june-here-are-details-and-links-about-donations-exchanges-and-refunds/

But missing was the possibility of applying the cost of tickets to this season’s cancellations to a subscription ticket for next year.

So The Ear called Peter Rodgers, the marketing director for the MSO, to get a clarification.

It turns out that the MSO administrative staff met with representatives of the box office at the Overture Center to discuss various refund options.

Rodgers said the box office is very busy handling refunds from other events that have been canceled. That has made for complex mechanical or technical difficulties in applying one season’s subscription tickets to another.

It is true that you can apply this season’s ticket or tickets to one subscription concert next season, but there is no guarantee of securing your current seat preference, according to Rodgers.

If you want apply this season’s refunds and keep your seat for all the concerts or selected one next season, Rodgers said that the best solution is to ask for the refund and then pay in full for the next season’s subscription tickets.

Here is a link to more information about the MSO’s next season with performers and programs: https://madisonsymphony.org/concerts-events/2020-2021-symphony-season-concerts/

Single tickets go on sale Aug. 15.

You can renew online, by mail and by calling (608) 257-3734. The deadline for subscription renewals or new subscriptions, with a discount of up to 50 percent, is Thursday, May 7.

Here is a link to the page for online renewals or new subscriptions: https://madisonsymphony.org/concerts-events/subscribe-now/

 


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