The Well-Tempered Ear
Are high ‘handling fees’ scams or fair?
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By Jacob Stockinger
The Ear is beginning to wonder whether handling fees are sometimes scams and ripoffs in disguise.
A friend recently wanted to buy a good seat to see the Madison Opera’s upcoming production of Richard Strauss’ opera “Salome” in the Overture Center on Nov. 4 and 6.
The ticket ran $141, no small amount to see an opera that lasts only 110 minutes with no intermission.
But in addition, the friend had to pay an additional “handling fee” of $21.
That comes out to about 15 percent (rounded off from 14.89).
Too high to be accounted for just by inflation.
The friend was puzzled since the ticket was booked completely online through a computer. How much handling could there possibly be?
It is enough to make you wonder: Is the percentage indeed fair and a standard business practice
But the so-called handling fee seemed excessive to the friend.
Such an expensive handling fee seemed more and more like fiscal padding.
Maybe it is little more than camouflage to increase profits while making tickets look less expensive than they would be otherwise.
Maybe it is to make up for production costs, not just buying a ticket.
Maybe it is indeed the industry standard.
Bug it seems more and more likely that exorbitant handling fees in arts organizations are similar to what airlines do with baggage fees, leg-room fees, and seating-placement fees.
Similar to what sports teams and athletic organizations do to pressure fans into so-called donations.
To increase the bottom line. Money, money!
Maybe the organizations and offices could simply be open and honest, and tell consumers more about what the “handling fees” actually pay for. Buyers deserve transparency and accountability.
Otherwise handling fees start to seem like more of a scam or a ripoff than a fair price for a necessary service.
What do you think?
Have you had experiences with handling fees that you considered excessive from an arts organization or another business?
How did it make you feel?
The Ear wants to hear.
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Classical music: This summer, Madison Opera’s “Opera in the Park” will go virtual and be held online due to the coronavirus pandemic. Details will follow in early July
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By Jacob Stockinger
The Ear has received the following announcement from the Madison Opera about this summer’s annual Opera in the Park (below, in a photo by James Gill.)
“Madison Opera’s Opera in the Park will be moving online this summer in response to the COVID-19 pandemic.
“Since the first Opera in the Park concert in 2002, it has become a Madison summer tradition, a free concert that draws over 10,000 people to Garner Park for selections from opera, Broadway, operetta and zarzuela. The 19th anniversary of this concert had been scheduled for July 25.”
(Editor’s note: As you can see in the YouTube video at the bottom, the traditional encore has the audience and soloists singing “It’s a Grand Night for Singing” from the musical “Carousel” by Rodgers and Hammerstein.)
“Opera in the Park is by far our most important performance,” says Kathryn Smith (below, in a photo by James Gill), general director of the Madison Opera. “Sharing music under the stars is a highlight of every summer, but the health and safety of our community is our first priority. After careful discussion with local officials and stakeholders, we have decided to take the necessary step of moving from an in-person performance this summer to a digital one.
“Details on the digital performance will be solidified in the coming months and announced in early July.
“Soloists to perform with the Madison Symphony Orchestra include: soprano Karen Slack (below top), who returns to Madison Opera as Leonora in Verdi’s Il Trovatore (The Troubadour) this fall; soprano Jasmine Habersham (below middle), who makes her Madison Opera debut in Mozart’s The Marriage of Figaro next April; and baritone Weston Hurt (below bottom), who sang Germont in Verdi’s La Traviata last season and returns as Count di Luna in Il Trovatore next fall.
“While nothing will ever equal the magic of Opera in the Park when the hillside is full of people,” Smith says, “I know we can create something special to share, using the power of music to connect us even when we cannot gather in person.
“We look forward to returning to Garner Park next summer, and seeing a full display of everyone’s light-stick conducting skills (below).”
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Classical music: There was so much to like about the Grand Tour finale of the 2019 Madison Early Music Festival. But where were the high notes in Allegri’s legendary “Miserere”?
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By Jacob Stockinger
Fair is fair.
Before he talks about last Saturday night’s conclusion of the successful 2019 Madison Early Music Festival – which marked its 20th anniversary — The Ear has a confession to make: He generally prefers later Baroque music and he generally prefers instrumental music to vocal or choral music.
That said, he nonetheless had a memorable and very enjoyable time on the “Grand Tour” during the well-attended All-Festival concert. There was so much to like and to admire.
The concert used the conceit of a Grand Tour by a composite 17th-century traveler going to London, Venice, Rome, Naples, Paris and Dresden to take in the local sights and local music, and included lesser-known composers such as William Lawes and William Child as well as such famous figures as Claudio Monteverdi, Giovanni Gabrieli , Jean-Baptiste Lullyand Heinrich Schütz.
Like most journeys, this one – once again assembled in an ingenious scissors-and-paste job by early music specialist Grant Herreid (below) – had many entertaining and uplifting moments.
But it also had one big disappointment.
The Ear really looked forward to hearing a live performance of the famous “Miserere” by Gregorio Allegri (below) as a high point. But those haunting, ultra-high descant notes that give you goosebumps and that you never forget hearing just never materialized.
Maybe it had to do with the different ornamentation that the MEMF forces used. Maybe it was based on a different manuscript or score. Maybe there was no one capable of singing those spellbinding and unforgettable high notes.
Whatever the reason, The Ear’s hope for a live performance of the dramatic and iconic work were dashed and the famous, even classic, recorded versions – the 1980 recording by the Tallis Scholars is heard in the YouTube video at the bottom — remain for him the unsurpassed standard.
The evening also had its ironies. That same night on the NBC TV news The Ear saw a story about “overtourism” in Europe and China. Venice, for example, has now shrunk to only about 50,000 unhappy residents who put up with some 20 million tourists a year.
But centuries ago, travel was a rare and exotic luxury of the wealthy and well-educated, not an affordable indulgence or curiosity by ever-expanding middle classes. And this metaphorical trip proved an ideal vehicle to sample 16th- and 17th-century music in England, France, Germany and Italy.
Combining high culture and low, Herreid chose witty and detailed travelogue texts that gave the audience the rich flavor of various cultures at the time.
Details mattered to the four sharp-eyed travelers on which this tour was based. So as “our hero” wandered, we got to hear about the “libidinous ladies” of Naples and the musical talented courtesans of Venice as well as the richly attired archbishop of Paris attending a feast day service in the newly finished Notre-Dame cathedral.
Such descriptions were well delivered by unnamed narrators (below) from the chorus and proved a refreshingly earthy and entertaining counterpoint to the more serious spiritual and religious music of the era.
Another big satisfaction was the exceptional quality of the ensemble playing – exhibited even in large amounts of less interesting music — by the many singers and instrumentalists on the stage of Mills Hall, and, at one point, in the hall’s balcony.
Whether the players and singers were conducted by Herreid or by assistant conductor Jerry Hui — a UW-Madison graduate who is now a tenured professor at UW-Stout — the music sounded tight, authentic and expressive.
As for more superficial pleasures, it is great visual fun watching such early versions of modern string, wind and percussion instruments being played — trombone-like sackbuts, oboe-like shawms, flute-like recorders and lute-like theorbos. (Below are cello-like viols.)
The players, both faculty and students, were particularly convincing on their own in the sound painting done to depict battle scenes and political upheaval. And who will ever forget the surprise of loud foot-stomping by all the performers and conductor?
Herreid was absolutely spot-on to keep the program to about 80 minutes with no intermission. It helped the audience stay in the spirit of the Grand Tour and added cohesion to the program.
The Grand Tour, in short, proved outstanding in concept and excellent in execution.
But was The Ear alone in missing to those high notes?
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