The Well-Tempered Ear
Are high ‘handling fees’ scams or fair?
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By Jacob Stockinger
The Ear is beginning to wonder whether handling fees are sometimes scams and ripoffs in disguise.
A friend recently wanted to buy a good seat to see the Madison Opera’s upcoming production of Richard Strauss’ opera “Salome” in the Overture Center on Nov. 4 and 6.
The ticket ran $141, no small amount to see an opera that lasts only 110 minutes with no intermission.
But in addition, the friend had to pay an additional “handling fee” of $21.
That comes out to about 15 percent (rounded off from 14.89).
Too high to be accounted for just by inflation.
The friend was puzzled since the ticket was booked completely online through a computer. How much handling could there possibly be?
It is enough to make you wonder: Is the percentage indeed fair and a standard business practice
But the so-called handling fee seemed excessive to the friend.
Such an expensive handling fee seemed more and more like fiscal padding.
Maybe it is little more than camouflage to increase profits while making tickets look less expensive than they would be otherwise.
Maybe it is to make up for production costs, not just buying a ticket.
Maybe it is indeed the industry standard.
Bug it seems more and more likely that exorbitant handling fees in arts organizations are similar to what airlines do with baggage fees, leg-room fees, and seating-placement fees.
Similar to what sports teams and athletic organizations do to pressure fans into so-called donations.
To increase the bottom line. Money, money!
Maybe the organizations and offices could simply be open and honest, and tell consumers more about what the “handling fees” actually pay for. Buyers deserve transparency and accountability.
Otherwise handling fees start to seem like more of a scam or a ripoff than a fair price for a necessary service.
What do you think?
Have you had experiences with handling fees that you considered excessive from an arts organization or another business?
How did it make you feel?
The Ear wants to hear.
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Classical music: The Madison Symphony Orchestra is offering an unlimited, season-starting single ticket sale with 20 percent off, through this Saturday
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IF YOU LIKE A CERTAIN BLOG POST, PLEASE SPREAD THE WORD. FORWARD A LINK TO IT OR, SHARE IT or TAG IT (not just “Like” it) ON FACEBOOK. Performers can use the extra exposure to draw potential audience members to an event. And you might even attract new readers and subscribers to the blog.
By Jacob Stockinger
For the first time ever, the Madison Symphony Orchestra (below, in a photo by Peter Rodgers) is offering a sale on tickets to the first three concerts this season.
You will get 20 percent off if you buy tickets through the Overture Center box office in person, by phone (608 258-4141) or online at https://www.overture.org/events
The discount code to say or use is FIRST3SYMPHONY.
Be forewarned: You will NOT find the ticket sale on the MSO website.
There is no limit of how many tickets you can buy, says MSO marketing director Peter Rodgers who also said the traditional holiday ticket sale, with two-tiered discount pricing, will take place as usual from Dec. 16 through Dec. 31.
The season-starting sale runs through this coming Saturday, Aug. 31. You can get discounted single tickets to the concerts on Sept. 27-29, Oct. 18-20 and Nov. 8-10 with performances on Fridays at 7:30 p.m., Saturday at 8 p.m. and Sunday afternoons at 2:30 p.m.
Ticket prices range from $19-$95, up about 2 percent from last year to keep up with inflation, Rodgers added.
Why isn’t the sale on the MSO website?
“We did it digitally and in a printed brochure that we mailed out just to try and reach out to either season subscribers or people who have already bought single tickets before and have already been to the symphony,” says Rodgers. “We just wanted to give some people a little nudge. But anyone can take advantage of the sale.”
Rodgers also said that the inaugural sale is not being held because ticket sales are slow. “Ticket sales for this season are competitive with last season’s,” he said, adding that some buyers might use the sale to get tickets as birthday gifts or for other special occasions.
Although there is no limit to the number of single tickets an individual can buy, Rodgers said that once you get to 10, you are better off going with the usual 25 percent off group rate.
MSO music director John DeMain (below, in a photo by Greg Anderson) will conduct all performances of the first three concerts.
The September concerts open the season with MSO organ soloist Greg Zelek (below) and features the Overture to the opera “Tannhauser” by Richard Wagner; the “Toccata Festiva” by Samuel Barber; the tone poem “Prelude to the Afternoon of a Faun” by Claude Debussy; and the Symphony No. 7 by Antonin Dvorak.
The October concerts feature guest violinist Rachel Barton Pine. The all-Russian and all-20th century program includes the Violin Concerto by Aram Khachaturian; the Symphony No. 9 by Dmitri Shostakovich; and the Suite from “Lieutenant Kije,” for trumpet and orchestra, by Sergei Prokofiev.
The November concerts feature guest pianist Joyce Yang. The program is the Symphony No. 2 by Robert Schumann; the Piano Concerto No. 3 by Sergei Prokofiev; and “Newly Drawn Sky” by the Pulitzer Prize-winning and Grammy Award-winning contemporary American composer Aaron Jay Kernis, who teaches at the Yale University School of Music. (You can hear “Newly Drawn Sky” in the YouTube video at the bottom.)
For more details about the three opening concerts and the entire 2019-20 season, including complete programs, go to: https://madisonsymphony.org/concerts-events/2019-2020-symphony-season-concerts/
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