The Well-Tempered Ear

Classical music: Here’s how to apply Madison Symphony Orchestra cancellation refunds to a subscription ticket for next season. Plus, the Oakwood Chamber Players cancel two concerts in May

April 17, 2020
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ALERT: In accordance with the state’s Stay at Home order, concerts by the Oakwood Chamber Players (below) that were scheduled for Saturday night, May 16, and Sunday afternoon, May 17, at Oakwood Village University Woods, on the far west side, have been CANCELED.

By Jacob Stockinger

Now that the Madison Symphony Orchestra (below in a photo by Peter Rodgers) has canceled the rest of its current season, The Ear and others have wondered how to apply refunds to a subscription ticket for the MSO’s 2020-21 season, with the theme of “Ode to Joy: Beethoven and Beyond.” (See the YouTube promotional video at the bottom.)

The MSO recently announced cancellations because of the COVID-19 pandemic and closing of the Overture Center with detailed descriptions of how you could donate the tickets to benefit musicians or exchange them for vouchers to one concert in the next season.

Here is a link: https://welltempered.wordpress.com/2020/04/13/classical-music-the-madison-symphony-orchestra-cancels-concerts-and-events-through-june-here-are-details-and-links-about-donations-exchanges-and-refunds/

But missing was the possibility of applying the cost of tickets to this season’s cancellations to a subscription ticket for next year.

So The Ear called Peter Rodgers, the marketing director for the MSO, to get a clarification.

It turns out that the MSO administrative staff met with representatives of the box office at the Overture Center to discuss various refund options.

Rodgers said the box office is very busy handling refunds from other events that have been canceled. That has made for complex mechanical or technical difficulties in applying one season’s subscription tickets to another.

It is true that you can apply this season’s ticket or tickets to one subscription concert next season, but there is no guarantee of securing your current seat preference, according to Rodgers.

If you want apply this season’s refunds and keep your seat for all the concerts or selected one next season, Rodgers said that the best solution is to ask for the refund and then pay in full for the next season’s subscription tickets.

Here is a link to more information about the MSO’s next season with performers and programs: https://madisonsymphony.org/concerts-events/2020-2021-symphony-season-concerts/

Single tickets go on sale Aug. 15.

You can renew online, by mail and by calling (608) 257-3734. The deadline for subscription renewals or new subscriptions, with a discount of up to 50 percent, is Thursday, May 7.

Here is a link to the page for online renewals or new subscriptions: https://madisonsymphony.org/concerts-events/subscribe-now/

 


Posted in Classical music
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Classical music: Home or concert hall? Will older listeners follow new CDC guidelines about the coronavirus to stay home and avoid attending concerts? What will performers and presenters do in response?

March 7, 2020
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PLEASE HELP THE EAR. IF YOU LIKE A CERTAIN BLOG POST, SPREAD THE WORD. FORWARD A LINK TO IT OR, SHARE IT or TAG IT (not just “Like” it) ON FACEBOOK. Performers can use the extra exposure to draw potential audience members to an event. And you might even attract new readers and subscribers to the blog.

By Jacob Stockinger

Late yesterday the U.S. Centers for Disease Control (CDC) issued new guidelines for behavior during the outbreak of the coronavirus and COVID-19.

The CDC is asking all adults over 60, especially those with compromised immune systems and serious underlying illnesses and conditions, to “stay home as much as possible” and avoid attending events with big crowds. (Below is a sample of a full house at the Madison Symphony Orchestra in Overture Hall.)

Here is the full story — which also mentions other kinds of mass events such as movie theaters, mall shopping, sports events and religious services — from CNN: https://www.cnn.com/2020/03/06/health/coronavirus-older-people-social-distancing/index.html

Moreover, the new guidelines apply nationwide — including here in Wisconsin where only one case has been confirmed and is now healthy– during the increasingly widespread, worldwide outbreak of confirmed cases and deaths.

The Ear wonders if the new advice will hit classical music especially hard because so much of the audience for it is made up of older people who are more vulnerable.

Will the guidelines affect your own attendance at concerts, even tonight and this weekend at the Madison Symphony Orchestra, the University of Wisconsin-Madison and the Wisconsin Union Theater? 

Will a lack of attendance and a more severe outbreak lead to empty concert halls and the cancellation of concerts? Refunds for seniors?

Will the guidelines lead to alternative ways of “attending” and hearing, such as live-streaming and other virtual attendance?

Pretty soon we should start hearing from music presenters and performers about their reactions, solutions and advice.

Meanwhile, here is a news story from The New York Times about what one string quartet did in Venice, Italy: https://www.nytimes.com/2020/03/04/arts/music/arts-coronavirus.html

Are you an older or vulnerable person?

Will you go to concerts or stay home?

What do you think presenters and performers should do to deal with the situation?

Please leave word about your plans and your thoughts.

The Ear wants to hear.


Posted in Classical music
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