The Well-Tempered Ear

Are high ‘handling fees’ scams or fair?

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By Jacob Stockinger

The Ear is beginning to wonder whether handling fees are sometimes scams and ripoffs in disguise.

A friend recently wanted to buy a good seat to see the Madison Opera’s upcoming production of Richard Strauss’ opera “Salome” in the Overture Center on Nov. 4 and 6.

The ticket ran $141, no small amount to see an opera that lasts only 110 minutes with no intermission.

But in addition, the friend had to pay an additional “handling fee” of $21.

That comes out to about 15 percent (rounded off from 14.89).

Too high to be accounted for just by inflation.

The friend was puzzled since the ticket was booked completely online through a computer. How much handling could there possibly be?

It is enough to make you wonder: Is the percentage indeed fair and a standard business practice

But the so-called handling fee seemed excessive to the friend.

Such an expensive handling fee seemed more and more like fiscal padding.

Maybe it is little more than camouflage to increase profits while making tickets look less expensive than they would be otherwise.

Maybe it is to make up for production costs, not just buying a ticket.

Maybe it is indeed the industry standard.

Bug it seems more and more likely that exorbitant handling fees in arts organizations are similar to what airlines do with baggage fees, leg-room fees, and seating-placement fees.

Similar to what sports teams and athletic organizations do to pressure fans into so-called donations.

To increase the bottom line. Money, money!

Maybe the organizations and offices could simply be open and honest, and tell consumers more about what the “handling fees” actually pay for. Buyers deserve transparency and accountability.

Otherwise handling fees start to seem like more of a scam or a ripoff than a fair price for a necessary service.

What do you think?

Have you had experiences with handling fees that you considered excessive from an arts organization or another business?

How did it make you feel?

The Ear wants to hear.

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